ep77's Privacy Policy

Introduction

ep77 is a trusted and secure online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how ep77 collects, stores, uses, and keeps your personal information secure.

By using ep77's website or services, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all of ep77's services, mobile applications, and websites. We may update this policy from time to time and will endeavour to notify you of any important changes.

1. Information We Collect

ep77 may collect the following types of information for account registration and service delivery:

1.1 Personal Identity Information

• Your full name and date of birth
• National ID card or passport number (for age verification)
• Email address and mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and browser information
• Device type and operating system
• Cookie and session data
• Logs of your activity on the site

1.4 Gaming Activity Information

• Game play history and preferences
• Bonus and promotion usage records
• Transaction details

2. Purpose of Data Collection

ep77 uses your information for the following purposes:

2.1 Service Delivery and Operation

We use your information to create and manage your account, process deposits and withdrawals, and provide you with an uninterrupted gaming experience.

2.2 Identity Verification and Security

We carry out identity verification to confirm the age of every user (ensuring the 21+ age requirement), and to prevent fraud and unauthorised access.

2.3 Customer Support

The necessary information is used to help our 24/7 live chat and email support team resolve your issues quickly.

2.4 Responsible Gaming

We monitor your gaming activity so that you can play in a safe and responsible environment. If any unusual behaviour is observed, we actively provide support.

2.5 Legal Compliance

We retain necessary information to comply with applicable laws and regulations and to respond to legitimate requests from authorities.

3. Data Protection Methods

ep77 applies the highest level of technical measures to protect your personal information. Our security framework is as follows:

3.1 SSL Encryption

All data transmitted on our platform is protected through SSL (Secure Sockets Layer) encryption technology. This ensures that no third party can intercept or read your sensitive information.

3.2 Secure Data Storage

Your information is stored in encrypted databases. Our servers undergo regular security audits and strict access controls are maintained.

3.3 Staff Access Controls

Only authorised staff may access your information for necessary operational purposes. All staff are trained in privacy and data protection and work under strict confidentiality agreements.

3.4 Two-Factor Authentication

We offer Two-Factor Authentication for additional security on your account. We strongly recommend keeping this feature enabled.

4. Sharing Information with Third Parties

ep77 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Payment services such as bKash, Nagad, Rocket, Upay, and bank transfer receive the information necessary to complete transactions. These providers follow their own strict privacy policies.

4.2 Technology and Service Providers

Only necessary information is shared with the technology partners required to operate our platform. These providers are required to follow ep77's strict privacy standards.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, a legitimate request from a regulatory body, or applicable law. In such cases, only the necessary information will be disclosed.

4.4 Fraud Prevention

Information may be shared with relevant agencies in accordance with applicable regulations to prevent money laundering and detect fraud.

5. Cookies and Tracking Technologies

ep77 uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform, such as maintaining your login session and ensuring security.

5.2 Functional Cookies

These cookies help remember your preferences and settings so that you do not need to set them up again on your next visit.

5.3 Analytical Cookies

We use analytical cookies to collect anonymous statistics, which help us improve the performance of our platform and the user experience. You can control these cookies from your browser settings.

6. Data Retention Period

ep77 retains your personal information only for as long as it is needed or for the period required by law.

• Active account data: for the entire duration the account remains active
• Financial transaction records: at least 5 years from the date of the last transaction
• Identity verification documents: as required by legal obligations after account closure
• Support conversations: 2 years from the date of resolution
• Technical logs and cookie data: up to 13 months

After the specified period, data is securely deleted or anonymised.

7. Your Rights

As an ep77 user, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will respond to your request within 30 days.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes, and we will stop doing so immediately.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

8. Protection of Minors

ep77 strictly prohibits anyone under the age of 21 (21+) from using the platform. We actively operate age verification processes to prevent access by minors.

We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has created an account, we will immediately close that account and securely delete the associated information.

9. International Data Transfers

Your information may be stored or processed on servers outside Bangladesh in order to deliver our services. In such cases we ensure that:

• Adequate data protection laws exist in the recipient country
• Third-party providers comply with ep77's security standards
• Encryption technology is used during data transfer
• Only necessary information is transferred internationally

10. Policy Changes and Updates

ep77 reserves the right to amend or update this privacy policy from time to time. In the event of any significant change, we will:

• Send a notification to your registered email address
• Display a clear notice on the website
• Update the "Last Updated" date at the top of the page

Continuing to use the platform after any changes will be considered as your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this privacy policy, or any requests relating to your information, please contact us. Our privacy team is able to provide assistance in Bengali.

When submitting a request relating to your information, please use your registered email address so that we can verify your identity. We aim to respond to information requests within 30 days at the most.